Privacy policy

This Privacy Policy describes how EL PATIO collects, uses, stores, and protects the personal data of website users and hotel guests. We respect your privacy and process your data only for purposes related to reservations, communication, and improving the quality of our service.

Navigation

01General information

EL PATIO processes users’ personal data in accordance with applicable data protection laws.

By using the website, submitting a booking form or a feedback form, or contacting us via WhatsApp, email, or phone, you agree to the terms of this Privacy Policy.

02What information we may collect

We may collect the following data:

first and last name;
phone number;
email address;
check-in and check-out dates;
number of guests;
selected room type;
информацию, которую вы указываете в сообщении или запросе;
Technical data about your visit to the website, including your IP address, device type, browser, and cookies.

We do not request unnecessary data and use only the information necessary to process a request, make a reservation, or communicate with a guest.

03Why we use data

Personal data may be used for the following purposes:

processing reservation requests;
communicating with guests regarding their accommodations;
confirmation of dates, room type, and any additional requests;
providing information about the hotel’s services;
responding to messages sent via the website form, WhatsApp, email, or phone;
to improve the website’s performance and the quality of service;
compliance with legal and administrative obligations.

04Feedback and reservation forms

If you submit a request through our website, we use the information you provide solely to process your request and respond to you.

The information in the form may include your name, contact information, dates of stay, number of guests, and a message. This information is necessary to check room availability and prepare a response.

05Communication via WhatsApp

The website may include a button to contact us via WhatsApp. When you are redirected to WhatsApp, data processing is also governed by that service’s privacy policy.

We use WhatsApp messages solely to communicate with guests, clarify details regarding their stay and reservations, and answer questions.

06Cookies

This website may use cookies – small files that are stored on the user’s device and help the website function properly, analyze traffic, and improve the user experience.

Cookies may be used for:

the proper functioning of the website;
saving user settings;
traffic analysis;
improvements to the website’s structure and usability.

Users can disable cookies in their browser settings. However, some features of the website may not work properly without cookies.

07Website analytics

We can use web analytics tools to understand how visitors use the site. These tools help us analyze the number of visits, popular pages, referral sources, and technical metrics.

This data is used in aggregate form and helps us improve the site, its page structure, and ease of navigation.

08Disclosure of data to third parties

We do not sell or disclose personal data to third parties for their own marketing purposes.

Data may be transferred only when necessary for:

processing reservations;
technical support for the website;
the operation of communication, analytics, or hosting services;
compliance with legal requirements;
to protect the hotel’s rights and legitimate interests.

All such transfers are made only to the extent necessary to provide the service or fulfill our obligations.

09Data storage

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected.

Data related to inquiries, reservations, and communications may be retained for the period necessary to process the inquiry, fulfill the reservation, maintain administrative records, and comply with legal obligations.

10Protection of personal data

We take reasonable technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

However, data transmission over the Internet cannot be guaranteed to be completely secure, so users should also exercise caution when providing personal information online.

11User rights

The user has the right to:

request access to your personal data;
clarify or correct the information;
request the deletion of data;
restrict the processing of data;
object to the processing of your data;
withdraw consent to the processing of data if the processing is based on consent.

To exercise these rights, users may contact us using the contact information provided on the website.

12Links to third-party websites

The website may contain links to third-party services, such as Google Maps, WhatsApp, social media platforms, or booking systems.

We do not control the content or privacy policies of third-party websites. We recommend that you review their terms and conditions before using these services.

13Policy update

EL PATIO may update this Privacy Policy in response to changes in legislation, website functionality, or data processing procedures.

The current version of the Privacy Policy is always available on this page.

14Contact

If you have any questions regarding the processing of personal data, please contact us:

Phone number:
+34685519411

E-mail:
elpatiohostal2022@gmail.com

Address:
Calle Indalecio Prieto 3, 03013 Alicante